okoplay Terms & Conditions

In these Terms & Conditions, unless the context requires otherwise, the following terms shall have the meanings set out below:

• "okoplay", "We", "Us", "Our" — refers to okoplay, the operator of the online casino and sports betting platform accessible at okoplay.net, operating under a valid PAGCOR license.
• "Platform" — refers to the okoplay website, mobile web application, and all associated services, games, and features accessible through okoplay.net.
• "Player", "You", "Your" — refers to any individual who accesses, registers, or uses the okoplay Platform in any capacity.
• "Account" — refers to the registered user account created by a Player on the okoplay Platform.
• "Game" — refers to any casino game, sports betting market, bingo game, slot title, live dealer game, or other wagering activity made available through the Platform.
• "Bonus" — refers to any promotional credit, free spin, cashback, reload offer, or other incentive offered by okoplay to Players, subject to applicable bonus terms and wagering requirements.
• "Funds" or "Balance" — refers to real-money PHP (Philippine Peso) funds held in a Player's okoplay account wallet.
• "KYC" — Know Your Customer. The identity verification process required by PAGCOR regulations and Philippine anti-money laundering (AML) laws before withdrawal privileges are granted.
• "PAGCOR" — the Philippine Amusement and Gaming Corporation, the government body responsible for licensing and regulating gambling operations in the Philippines.
• "AML" — Anti-Money Laundering. Refers to the framework of laws, regulations, and procedures under Philippine Republic Act No. 9160 (as amended) that okoplay complies with.

References to singular shall include plural and vice versa. References to any statute or regulation include all amendments thereto. Section headings are for convenience only and shall not affect interpretation.

By accessing the okoplay Platform, registering an account, making a deposit, participating in any Game, or claiming any Bonus, you unconditionally accept and agree to be bound by these Terms & Conditions, together with:

• okoplay's Privacy Policy, which governs the collection and processing of your personal data;
• okoplay's Responsible Gaming Policy, which sets out the tools and obligations relating to safe and controlled gambling;
• Any individual game rules or Bonus terms and conditions published on the Platform at the time of participation;
• All applicable PAGCOR regulations and Philippine laws governing online gambling, including but not limited to Republic Act No. 9487 and Republic Act No. 9160.

These Terms & Conditions form a legally binding contract. If you do not accept any provision herein, you must immediately cease using the Platform and close your Account. Continued use of the Platform following any published amendment to these Terms constitutes your acceptance of the revised Terms.

Access to okoplay's services is strictly limited to individuals who satisfy all of the following eligibility criteria:

• You are at least 21 years of age — the PAGCOR-mandated minimum age for all gambling activities in the Philippines. This age restriction is non-negotiable and applies without exception.
• You are accessing the Platform from a jurisdiction where online casino and sports betting activities are legally permitted under applicable local law.
• You are not a resident of, or physically located in, a jurisdiction where online gambling is explicitly prohibited by applicable law.
• You are not a current employee, contractor, director, or officer of okoplay, nor an immediate family member of any such person.
• You are acting on your own behalf and not as an agent, proxy, or representative of any third party.
• You have not previously been self-excluded from okoplay or any other PAGCOR-licensed gambling platform.
• You are not suffering from a gambling addiction or any other condition that would make gambling harmful to your financial or mental wellbeing.

To access real-money games and services on okoplay, you must complete the registration process and create an Account. The following rules govern Account registration and ongoing Account management:

• One Account Per Person: Each Player is permitted to hold only one (1) registered Account on the okoplay Platform. Creating duplicate or multiple Accounts — whether under the same name, different names, the same device, or the same payment method — is strictly prohibited and will result in all associated Accounts being suspended and any balances being forfeited.
• Accurate Information: All information provided during registration must be truthful, accurate, and current. You are required to notify okoplay immediately of any changes to your registered details via the support channel.
• Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. okoplay will not be liable for any losses resulting from unauthorised access to your Account caused by your failure to protect your login credentials.
• No Account Transfers: Accounts are personal and non-transferable. You may not sell, transfer, or assign your Account or any funds held therein to any third party.
• KYC Compliance: okoplay is required by PAGCOR regulations and Philippine AML law to verify your identity before processing withdrawals. You will be required to submit valid government-issued identification (e.g., Philippine passport, SSS ID, UMID, driver's licence) and proof of payment method ownership as part of the KYC process.

okoplay reserves the right to suspend or close any Account that does not pass KYC verification, provides false information, or otherwise fails to comply with the requirements set out in this section.

All financial transactions on the okoplay Platform are conducted in Philippine Peso (PHP / ₱). The following terms govern the deposit and withdrawal of funds:

• Accepted Payment Methods: okoplay currently accepts deposits and processes withdrawals via GCash, Maya, GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. Available methods may change from time to time; current options are displayed in your Account dashboard.
• Minimum Deposit: The minimum deposit amount is ₱100 unless otherwise specified for a particular payment method. Specific deposit limits for each payment channel are displayed at the time of transaction.
• Withdrawal Processing: Withdrawal requests from KYC-verified Accounts are processed within 15 minutes for GCash and Maya. Bank transfer withdrawals (BPI, BDO, Metrobank) may take 1–3 banking days depending on the receiving institution's processing schedule.
• Withdrawal Restrictions: Withdrawals are only permitted to payment methods that have been used for deposits into the Account (source-of-funds matching rule). okoplay reserves the right to request additional documentation to verify the source of funds before processing large withdrawals.
• No Third-Party Payments: All deposits must be made from payment accounts registered in your own name. Deposits from third-party accounts are prohibited and may result in Account suspension and fund return.
• Dormant Accounts: An Account with no login activity for 12 consecutive months will be classified as dormant. okoplay may apply a monthly administrative fee to dormant accounts in accordance with applicable law. Players will be notified before any such fee is applied.

okoplay offers a range of bonuses and promotional incentives to both new and existing Players. All bonuses are subject to the following general terms, in addition to any specific terms attached to each individual promotion:

• Bonus offers are available to Players who are 21 years of age or older and have a fully verified okoplay Account, unless a specific promotion states otherwise.
• Each bonus is subject to a wagering requirement that must be met before any winnings derived from bonus funds may be withdrawn. Wagering requirements and any associated restrictions will be stated clearly in the individual promotion's terms.
• okoplay reserves the right to void any bonus and any winnings derived therefrom if there is reasonable evidence of bonus abuse, exploitation of system errors, or any form of collusion or fraud.
• Bonuses are non-transferable and may not be exchanged for cash unless the applicable wagering requirement has been satisfied in full.
• okoplay reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time, with reasonable notice provided where practicable.
• Unless otherwise stated, bonuses are offered in Philippine Peso (PHP) and are subject to the conversion rules applicable to multi-currency wagering where relevant.

In the event of any conflict between a specific bonus's terms and conditions and these general Terms & Conditions, the specific bonus terms shall prevail with respect to that promotion.

okoplay is committed to providing a fair, transparent, and verifiably honest gaming environment. The following principles govern game integrity on the Platform:

• Certified RNG: All slot games and random-outcome casino games on okoplay use Random Number Generator (RNG) technology that has been independently certified by accredited third-party testing laboratories. Certification ensures that outcomes are statistically random and cannot be predicted or manipulated.
• Live Dealer Games: Live casino tables (baccarat, blackjack, roulette) are operated by licensed live dealer studios and are subject to independent auditing to ensure compliance with published Return-to-Player (RTP) rates.
• Sports Betting: Sports betting markets are offered in accordance with standard industry rules. okoplay reserves the right to void or suspend bets on any event where there is evidence of match manipulation, irregular betting patterns, or data feed errors.
• System Errors: In the event of a technical malfunction, disconnection, or system error during a game, okoplay's determination of the outcome — based on server-side game logs — shall be final and binding. Bets that cannot be completed due to technical fault will be voided and staked amounts returned.
• Game Rules: Individual game rules are displayed within each game interface. Players are responsible for reviewing applicable rules before participating. Ignorance of game rules does not constitute grounds for a dispute.

The following activities are strictly prohibited on the okoplay Platform. Engaging in any of these activities may result in immediate Account suspension, forfeiture of all funds, and referral to the appropriate Philippine law enforcement authorities:

• Using automated betting software, bots, scripts, or any other software to gain an unfair advantage in any Game.
• Exploiting software bugs, glitches, or errors to obtain credits, winnings, or game outcomes that would not otherwise arise under normal game conditions.
• Colluding with other Players, dealers, or okoplay staff members to manipulate game outcomes.
• Using the Platform to launder money, process proceeds of unlawful activity, or otherwise violate Philippine AML laws under Republic Act No. 9160 (as amended by Republic Act No. 10365).
• Accessing or attempting to access another Player's Account without authorisation.
• Providing false, misleading, or fraudulent information during registration, KYC, or at any other point during your use of the Platform.
• Creating duplicate accounts for any purpose, including circumventing a self-exclusion, suspension, or bonus restriction.
• Using the Platform from a jurisdiction where online gambling is prohibited by applicable local law.

okoplay employs fraud detection technology and cooperates fully with PAGCOR and Philippine law enforcement agencies in the investigation of suspected prohibited conduct. Players found to have engaged in any of the above activities will be reported to the relevant authorities as required by law.

okoplay takes its duty of care towards Players seriously. The following responsible gaming tools and obligations apply to all Accounts on the Platform:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits via the Account dashboard. Limit reductions take effect immediately; limit increases are subject to a 7-day cooling-off period.
• Session Reminders: Players may configure session time reminders that alert them when they have been playing for a specified duration.
• Cooling-Off Periods: Players may request a temporary account suspension of between 24 hours and 6 weeks. During this period, no logins, deposits, or wagering activity will be permitted.
• Self-Exclusion: Players who wish to permanently exclude themselves from the okoplay Platform may request self-exclusion via the live chat support channel. Self-exclusion is processed within 24 hours and is effective for a minimum period of 12 months. Requests for self-exclusion will not be reversed within the minimum exclusion period.
• Underage Gambling Prevention: okoplay strictly enforces the 21+ age requirement and encourages parents and guardians to use parental control software to prevent minors from accessing gambling websites.

For full details of all available responsible gaming tools and external support resources, please visit our Responsible Gaming page.

okoplay processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules and regulations issued by the National Privacy Commission. By registering an Account, you consent to the collection, use, and processing of your personal data as described in the okoplay Privacy Policy.

Key data processing activities include identity verification (KYC), fraud prevention, AML compliance, customer support, and the personalisation of promotional communications. okoplay will never sell your personal data to third parties for commercial purposes. For full details of how your data is collected, stored, and used, please review our Privacy Policy.

To the maximum extent permitted by applicable Philippine law, okoplay's total aggregate liability to you in connection with your use of the Platform shall be limited to the net deposits made by you to your Account in the 30 days immediately preceding the event giving rise to the claim.

okoplay shall not be liable for any of the following, whether arising in contract, tort, or otherwise:

• Loss of profits, revenue, winnings, or business opportunity, whether direct or indirect;
• Loss of data or corruption of data;
• Interruption, suspension, or termination of the Platform due to scheduled maintenance, emergency maintenance, force majeure events, or regulatory requirements;
• Any act or omission of any third-party payment processor, game provider, or network operator;
• Any loss arising from your failure to maintain the security of your Account credentials.

Nothing in these Terms & Conditions shall operate to exclude or limit okoplay's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Before initiating any formal legal proceedings, Players are encouraged to raise complaints directly with okoplay's customer support team via live chat. okoplay will acknowledge all formal complaints within 48 hours and endeavour to resolve them within 14 calendar days. If a complaint cannot be resolved directly, Players may escalate the matter to PAGCOR's Player Protection division in accordance with applicable regulatory procedures.

okoplay reserves the right to suspend, restrict, or permanently close any Account at any time for any of the following reasons, without being required to provide prior notice:

• Breach of any provision of these Terms & Conditions;
• Failure to complete KYC verification within the required timeframe;
• Reasonable suspicion of fraudulent activity, money laundering, or identity theft;
• Receipt of a self-exclusion request from the Account holder;
• Regulatory instruction from PAGCOR or any other competent Philippine authority;
• Discovery that the Account holder does not meet the eligibility criteria set out in Section 3.

Players may voluntarily close their Account at any time by contacting the okoplay support team via live chat. Upon closure, any remaining verified balance (after deduction of any applicable bonus funds subject to outstanding wagering requirements) will be returned to the Player via their registered withdrawal method. Account closure does not affect accrued liabilities or obligations under these Terms.

• Entire Agreement: These Terms & Conditions, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and okoplay with respect to your use of the Platform and supersede all prior agreements, representations, and understandings.
• Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect.
• No Waiver: okoplay's failure to enforce any provision of these Terms on one occasion shall not constitute a waiver of its right to enforce that provision on any future occasion.
• Force Majeure: okoplay shall not be liable for any failure or delay in performing its obligations under these Terms caused by circumstances beyond its reasonable control, including but not limited to natural disasters, power outages, internet service disruptions, acts of government, or PAGCOR directives.
• Language: These Terms & Conditions are published in English. In the event of any inconsistency between the English version and any translated version, the English version shall prevail.